Driver Sales
Our Driver Sales team delivers a comprehensive end-of-contract service, managing and facilitating the entire vehicle journey from start to finish. We work closely with each customer to understand their needs and discuss the purchase options that best suit their circumstances, ensuring they can make confident, informed decisions. Our team clearly guides customers through every stage of the process, providing expert support at each step. By clearly outlining the process and handling the details efficiently, we ensure a smooth, straightforward experience that results in a seamless outcome for both the end user and our clients.
FCA Compliance
For the sale of general insurance, (Manheim Limited t/a Cox Automotive) is an Appointed Representative of Automotive Compliance Ltd (FRN 497010, which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allow [Manheim Limited t/a Cox Automotive] to act as an agent on behalf of the insurer for insurance distribution activities only.
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Our Complaints Policy
At Manheim Inspection Services, we pride ourselves on delivering first-class customer satisfaction to all our customers. We understand that every now and again, we unfortunately don’t meet expectations. When this happens, the first step to take is to get in contact with a member of our team.
If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the sales or after-sales. Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.
Atlanta House
London Road
Bassett’s Pole
B75 5SA
0333 136 1090
UKCA.MISdriversales@coxautoinc.com
Our management team is committed to resolving any issues or problems you have, whatever they may be. Often, problems are quickly resolved within 24 hours, leaving customers happy with the service they received.
If you have a Complaint regarding insurance activities? If your complaint relates to Insurance, then please contact Automotive Compliance directly. Automotive Compliance Ltd can be contacted via post, telephone, or email:
Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
01452 671 560
complaints@automotive-compliance.co.uk
If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123, or you can visit their website at www.financial-ombudsman.org.uk
